FAQ

Welcome to our Website. We would like to direct you to our General Terms and Conditions which apply when using our Website and any of our services. Please click on Terms and Conditions and our Privacy and Cookie Policy. We advise you to read these General Terms and Conditions carefully and to regularly review our General Terms and Conditions for possible changes. By using our Website, you indicate that you accept these General Terms and Conditions. If you do not agree to all or any of these General Terms and Conditions, then we advise you not to use this Website. Should you have queries, please feel free to contact us by sending an email to info@nulladutchexperience.com

For Travelers

Liability and indemnity

Do I need to be insured?

If you have not already taken travel insurance, we strongly recommend you take out adequate (personal travel) insurance at the time of booking. It is your responsibility to ensure that the insurance you purchase is appropriate for your particular needs. Please be aware that for certain Dutch Experiences, such as diving, waterskiing, sailing, and other sporting activities, an additional high risk insurance must be obtained. We advise you to ask your insurer if the offered experience is covered by your insurance policy.

Cancellation

What happens if the host cancels the experience?

Certain experiences may depend on factors outside either party’s control, such as, but not limited to, a minimum number of participants or extreme weather conditions such as storm or snow. Please note that as it often rains in the Netherlands, this will not be considered an extreme weather condition. The Host offering A Dutch Experience has the discretion as to whether outside factors will prevent the experience from taking place. If the Host offering the experience cancels a confirmed booking, the Host shall not receive payment and the Guest will be refunded 100%

What happens if a Guest cancels?

In the event a guest cancels a confirmed booking more than 14 days before the A Dutch Experience date, the Host will not be entitled to any payment.
In the event a guest cancels a confirmed booking less within 14 days before the A Dutch Experience date, the Host of the A Dutch Experience will be paid in full.

Reservation and Payment

What fees does A Dutch Experience charge?

When travelers book an experience, A Dutch Experience charges the Guest 3.9% of the booking amount as transaction charges for every confirmed booking. This charge is added to their total at checkout.

For Hosts

General Information

Can I ask somebody else to perform as a host in my place?

No, this is not possible. When a guest books an experience, he/she needs to be able to see who the guide will be. This way the guest knows exactly who he/she is dealing with and can choose to book the experience offered by the host.

Listing an experience

Do I need to pay for listing an experience on the website of A Dutch Experience?

No. The 25% commission fee which we charge for every booking covers assisting you to create your experience, the photoshoot, the listing on the website and the administration of the booking and payment of your experience by the traveler.

Who can list an experience on the website of A Dutch Experience?

The focus is on experiences which are offered by locals, who are inspired to talk about their particular hobby, profession or trade. This could be anything, from a lecture to a workshop, culture to culinary, and intellectual to sport, or a combination thereof, but always intimate and personal. Sometimes luxurious, sometimes basic, but genuine and with a passion for the subject, whether architecture, circular economics, kinetic art or design, and more.
A Dutch Experience does not need to be Dutch. The Dutch are represented by all colors, our palates savor a world of food, we have art from everywhere, listen to a waltz, chanson or blues and attend a church, mosque, synagogue or the café… It is Dutch because it is a local experience. It is not determined by a passport, but by our home base and who we are; hospitable, proud and tolerant. Whether the smoking of eel or the distilling of jenever, it could also be about French cheese, German composers, Arab horses or Greek Mythology. Our emphasis is on special stories told by special people and in particular, the personal touch and the passion of the local.

Liability and indemnity

What if a participant in my tour creates an accident to a third party or fellow traveler?

Participation in a Dutch Experience hosted by the Host is at the Guest’s own risk (eigen risico). If you have not already taken travel insurance, we strongly recommend you take out adequate (personal travel) insurance at the time of booking. It is your responsibility to ensure that the insurance you purchase is appropriate for your particular needs. Please be aware that for certain Dutch Experiences, such as diving, waterskiing, sailing, and other sporting activities, an additional high risk insurance must be obtained. We advise you to ask your insurer if the offered experience is covered by your insurance policy.
Please check our Terms & Conditions for additional information on these topics.

What if a participant causes damages to movable/immovable propery during the tour?

The participation in any Dutch Experience hosted by the Host is at the Guests’ own risk (eigen risico). If you have not already taken travel insurance, we strongly recommend you take out adequate (personal travel) insurance at the time of booking. It is your responsibility to ensure that the insurance you  purchase is appropriate for your particular  needs. Please be aware that for certain Dutch Experiences, such as diving, waterskiing, sailing, and other sporting activities, an additional high risk insurance must be obtained. We advise you to ask your insurer if the offered experience is covered by your insurance policy.

Please check our Terms & Conditions for additional information on these topics.

 

Applicable taxes

Which taxes apply?

Every experience includes a 21% Value Added Tax (VAT, in Dutch Btw). As a host, it is your responsibility to determine which taxes are applicable to your personal situation, to comply with the applicable tax laws, including, but are not limited to, value added taxes, surcharges, personal income taxes and corporate income taxes.

Finances

What fees does A Dutch Experience charge?

As of February 1, 2017, A Dutch Experience will collect a 25% commission from all guides on all confirmed bookings. This fee is automatically deducted from the payout(s).

Taste of the real Dutch life

Taste of the real Dutch life

Independent people

Independent people

Unique experiences hosted in person

Unique experiences hosted in person

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